2. INFORMATION PROVIDED/ PRODUCTS
Furdeco.gr is committed to the quality, completeness and accuracy of the information listed on this website, regarding the identity of Furdeco.gr, as well as of the services supplied by this website, without prejudice to technical or typographical errors which cannot be foreseen or have occurred unintentionally or due to disruptions of the function of this website because of force majeure.
3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS
All content of Furdeco.gr , including pictures, graphics, photographs, designs, texts and generally all files of this website, except for those expressly specified as exceptions (copyrights of third parties, of associates and affiliates) are intellectual property, registered trademarks and service marks of Furdeco.gr and FURDECO ΜΕΠΕ and are protected by the relevant provisions of the Greek and European Law and international agreements and treaties. Any copying, modification, alteration, dubbing, configuration, reproduction, distribution, transfer, sale, republication, data transfer to another computer (upload) of any information (in whole, partial or in summary), in any manner, as provided in this website in any manner or means, including sending them to the Internet or distributing information on the Internet, in any other way without the prior written permission of FURDECO ΜΕΠΕ is prohibited.
4. VISITORS / USERS PERSONAL INFORMATION
Furdeco.gr makes reasonable efforts to secure users’ personal information in strict compliance with safety measures, which can be altered or modified at any time by FURDECO ΜΕΠΕ. Users, however, are informed that sending confidential information through e-mail is not the most secure way of sending messages, as there is a risk that such information might be read by third unauthorized parties.In order to ensure the protection of users’ personal information, Furdeco.gr uses strong 128 SSL encryption technology with a certificate from Thawte . With the use of this technology, any data registered by the visitor / user in Furdeco.gr , is encrypted eliminating any possibility of interception of purchase or identity information during transmission. Finally, the personal security of the user is the password he/ she gives when becoming a member of www. Furdeco.gr . Furdeco.gr advises users to change their password regularly for security reasons and to avoid using the same passwords that are easily detectable.
6. UNDERAGE USERS
Furdeco.gr is not making transactions with underage users, and as a result it does not collect information of underage users, as they are defined by the Greek legislation, i.e. a person younger than 18 years old.
7. OTHER INFORMATION PROVIDED BY VISITORS
If the visitors of Furdeco.gr use the communication abilities provided by this website in order to give information other than personal, such as suggestions concerning the website or ideas for publicity and products, as well as any other relevant information, these information will come into Furdeco.gr possession with the consent of the visitor, and may be used / exploited by Furdeco.gr in any way (e.g. reproduction, modification, disclosure to others, etc.) for commercial or non commercial purposes. The visitor who provides such information, suggestions and ideas waives from any right to such information, suggestions and ideas that have been provided voluntarily, as well as to any right of compensation for the use of the above material by Furdeco.gr.
8. ETHICS AND RESPONSIBILITIES OF THE USERS / MEMBERS – DAMAGE / COMPENSATION
Furdeco.gr is under no circumstances responsible for the communication of the visitor / user with the third service providers who advertise or are advertised in Furdeco.gr and for any kind of commercial transaction that may arise from the relationship between them.
11. LIMITATION OF LIABILITY
Furdeco.gr is not responsible towards its customers / users for damages that may occur through the use of the services and the contents of Furdeco.gr , which they carry out on their own initiative and with knowledge of the present terms (except for the cases of paragraph 14 “Product Returns”). In cases of force majeure, Furdeco.gr is reserved to the delivery time of the products. Furdeco.gr can provide no guarantee for the availability of the products, but can guarantee for the timely notice of the final consumers for the non-availability of the products. Furdeco.gr does not guarantee that the website or the servers through which the website is available to the customers / users do not contain “viruses” or other harmful software programs and it will not be liable for any kind of damage that the visitor /user may suffer by pages, services, options and contents of Furdeco.gr , which he / she uses on his /her own initiative and responsibility, for example but not restrictively, damage due to illegal actions of third parties, such as interception or decryption of codes and data, virus spread during the use of the website or information download of its content, or problems that may occur during the use of computers (e.g. loss of data etc.). Furdeco.gr is used as it is, without any expressed or indirectly declared guarantee and according its availability. Furdeco.gr makes reasonable efforts for the maintenance and the availability of its content. Nevertheless, the users accept that Furdeco.gr is entitled to amend and/or temporarily or permanently pause the whole content or a part of it with no notice to users, since the availability can be affected by the equipment of the users, from other communications networks, from the large number of people who are trying to make use of Furdeco.gr at the same time, or from other causes. Therefore, Furdeco.gr does not accept liability for any kind of damage (positive, negative, negligent, contractual or other) arising from users’ incapability to access the website, for the termination of the whole or parts of the website, for the delay, non-delivery, interruption or poor reception quality of the services or for the loss of the contents of the services, or for the existence of other errors. In every case Furdeco.gr retains the right to suspend at any time temporarily or permanently the whole or any part of the website for maintenance or upgrade or for any other reason. Furdeco.gr does not guarantee that the pages, the services, the options and the contents will be provided without interruption, without errors, that this web site will be safe, that errors will be corrected in this website or that the server that makes Furdeco.gr available does not have viruses or other harmful components. The cost of the possible corrections or services is up to the visitor /user and under no circumstances up to Furdeco.gr.
13. LINKS TO OTHER WEBSITES
The customer has the right to return the products he / she purchased from the present e-shop and ask for their replacement.
Cases in which Furdeco.gr is responsible and will bear the cost of product pick up and exchange:
Any case in which FURDECO has mistakenly delivered a product that was not ordered but the customer.
Any case in which FURDECO has delivered one or more product(s) with material defects covered by its guarantee.
Cases in which the customer is responsible: any case in which the customer is not satisfied with the product(s) because the product(s) does not meet his or her expectation for any reason. In these cases the customer has to return the product(s) at his/her own expense while FURDECO will cover the shipping cost of replacement product(s).
In all of the above cases any product(s) must be returned within seven (7) days of receipt with true date proved by the courier’s waybill. All returns must be made in the original condition product(s) were delivered in complete with all tags and packaging materials as well the tax documents that accompanied delivery (Retail Sale Receipt). We recommend that the customer contacts Furdeco.gr by phone at 210 6747171 or e-mail at [email protected] before returning any products.
FURDECO reserves the right not to accept returns not made within seven (7) calendar days from the receipt of the product(s) by the customer.
15. DISCOUNT COUPONS AND PROMOTIONAL ACTIVITIES
Discount coupons have specific time validity and have to be entered during the first stage of the ordering procedure. In each order only one discount coupon can be accepted. The various products discounts that appear on the website of this e-shop are valid until stock lasts and only for the time period of each promotional activity.
Furdeco.gr makes every effort not to manufacture of receive any defective products and even in the case such a product is manufactured or received, pre-delivery inspections ensure that such products do not reach customers. Furdeco.gr will repair or replace at no cost to the customer and wιthin a reasonable time any product with a manufacturing defect specifically with defective sewing, fabric and/or secondary materials. This guarantee does not cover normal wear and tear as well as damage that resulted from improper use or care of the product.
17. ORDERS/ PRODUCT DELIVERIES / SHIPMENT COSTS OVERVIE
Furdeco.gr delivers its products to all the regions of Greece and Cyprus via ACS and TNT. Deliveries are made daily, except for Saturday and Sunday, holidays or general strike days, during the working hours and depending on the availability of the couriers.
Prices: All prices indicated on Furdeco.gr include Value Added Tax (VAT). Furdeco.gr retains the right to change prices without prior notice to the customers. However, in all cases the customer will be charged with the price(s) valid at the time the order was placed.
Order Completion / Confirmation: When the ordering process is complete, the customer will receive confirmation including the order number via e-mail or by telephone by Furdeco.gr.
Order Cancellation: If the customer wants to cancel an order that has been placed on Furdeco.gr he or she should contact FURDECO ΜΕΠΕ by phone at 210 6747171 or e-mail at fu[email protected] Orders may be cancelled anytime before shipment.
Changing your order: After the completion of the order no changes can be made. If the customer wishes to make changes he or she should cancel the order and place a new one.
Product Availability: In case that a requested item is not available, Furdeco.gr will contact the customer by e-mail or telephone within reasonable time period since the day of the order, in order to inform the customer for the estimated delivery date. If the estimated delivery period of an item is not acceptable by the customer, he /she may cancel said item, while the rest of the order remains unchanged.
Delivery Period: FURDECO usually ships within seven (7) business days from reception of web orders, depending on the availability of the products. For special constructions, delivery is within twenty five (25) days (after contacting with supervisors). In cases where the estimated delivery period is more than 7 days Furdeco.gr will contact the customer for instructions
Shipping Costs / Cash on Delivery: Shipping costs to Greece and Cyprus are free for all orders of three hundred Euro (300€) or more. Shipping costs to all other countries are free for all orders of five hundred Euros (500€) or more. Lower orders are calculated based on ACS’s and TNT’s tariff and are paid by the customer.
18. PAYMENT METHODS
Payment with Credit Card
Credit Card payments are processed via Alpha Bank’s secure system which offers the extra protection of Verified by Visa, MasterCard, MasterPass,American Express SafeKey, American Express and Diners SecureCode services. When credit card information is entered and verified by the system a deposit equal to the amount of the order is held on the customer’s account. This hold is released and the customer’s credit card is charged accordingly on the day the order is shipped. For additional security all credit card transactions are processed by Alpha Bank’s Secure Payment. After the ordering process is competed customers are re-directed to the secure server of Alpha Bank’s Secure Payment system. All communications between the customer, Alpha Bank’s Secure Payment and Visa, MasterCard, American Express and Diners are fully encrypted. No customer credit card information is stored anywhere once the payment process is complete ensuring a very high security level for all your credit card transactions on Furdeco.gr. As Furdeco.gr does not store credit card information, customers are requested to re-enter such information every time they place an order.
Payment via bank transfer
Customers who wish to pay via bank transfer should choose «bank transfer» as payment method when placing their order and arrange for a transfer equal to the order amount to FURDECO ΜΕΠΕ’s account with Alpha Bank:
Beneficiary: FURDECO ΜΕΠΕ
Account Number: ALPHA BANK 359002320004509
BIC Code :CRBAGRAA
bearing all transfer costs. Customers should always enter their name and/or order number in the transfer details and send all the relevant transfer information to Furdeco.gr e-mail: [email protected]
Orders are released upon reception of the funds.
All products are shipped by courier companies to which Furdeco.gr provides the personal information of the users, including their name and surname, the delivery address and their telephone that is necessary in order to complete the shipment.
20. ORDER DELAYS
Your order might be delayed for the following reasons:1. The product is out of stock and no longer available. In this case, Furdeco.gr will contact the customer in order to inform him / her and offer an alternative solution.2. In cases of extreme weather conditions or strikes, as well as in case of force majeure, that can affect the transport and the delivery of the customer’s order. In those cases, and if it is possible, Furdeco.gr will contact the customer as soon as possible, so that the customer can express whether he / she wishes the completion of his order under these circumstances.3. If a problem arises in the customer’s order (e.g. related to the product, or to the payment etc.) but the telephone communication with the customer or / and the email communication is not possible because the personal information that the customer registered were not correctly updated.
21. APPLICABLE LAW AND JURISDICTION
For more information and suggestions concerning Furdeco.gr, users and customers may contact FURDECO customer service daily from 09.00 a.m. to 04.00 p.m by phone at +30 210 6747171, via e-mail: [email protected] or by post to 256 Kifissias Ave, 15231, Kifisia, Greece